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No. Usage of this portal is FREE. However, aside from AGENT (the free level), we have RESELLER and VIP. It is business wise to upgrade to any of these two with #200 or #500 respectively.
Login. Go to wallet, you will see your special Monnify/WEMA/Moniepoint/Sterling bank accounts for funding. Pay straight into the account from your bank app and it will reflect in your MAIN WALLET. You do not need to contact us before you fund your wallet. Note that Monnify charges #54 per wallet funding. This has been subsidized to #50, we bear the other #4naira official charge. Be smart, don’t fund in bits.
No. Contact the number you mistakenly sent the order to then encourage the person to pay. If the number is not in use then its a bad loss. Its best to avoid such errors
First, ensure the decoder is on. This is very important. Another thing, if you are paying for a different package from the existing one, the decoder might not show images instantly. If the decoder does not show images within 5minutes visit the official website of the cable company to confirm that your payment reflected in the payment history. Aside from doing this on their official websites, you should have their mobile apps for faster checks. Just use the IUC/Smart card number along with the clients name or registered phone number to run the checks.
If payment does not reflect, contact our support department.
However, if the payment shows in the history, you or your client will need to call Multichoice/Startimes for manual activation of the decoder.
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